The Crosby Company

“You’re In Control”

• Zero Defects Option
• Dave Crosby
• Error Cause Removal
• Zero Defects Shop
• Contact Us
• Quality Digest Magazine
• Testimonials
• Zero Defects vs. Six Sigma

ze∙ro-de∙fects

■ adj.1. having no errors or flaws 2. zero means no or none; defects are characteristics that don’t meet the specification – they are mistakes. So, Zero Defects means no defects. When adopted by a leader as his or her performance standard, Zero Defects means that no defects are acceptable. That’s all there is to it.

ze∙ro-de∙fects op∙tion

■ n.1. how to get people to do things right. 2. your choice, your standards and your option for success. 3. A book written to explain your role in producing defect free products and services

<ORIGIN>Dave Crosby.  

ORDER

The U.S. Army awarded Dave the Outstanding Civilian Service Medal for his work in the Army Zero Defects program. It's the highest award the Army gives to a civilian.

When will you start your success story?