Book Cover

 Don't Suffer With Scrap, Rework, and Angry Customers.
"Explaining problems to your Customer -- and to your Boss -- is a rotten way to spend your day."
 

"The Zero Defects Option" by Dave Crosby
How To Get Your People To Do Things Right

Are You Preventing Defects or Managing Defects?
Don't become skillful and clever at fixing quality problems. 
Don't waste your valuable time and talents fixing things. 
You actually have the option to prevent quality problems.
 
This short book will change the way you and your boss think about Quality. Every leader in your company has the option to prevent defects -- or Not.

A complete Defect Prevention Package:
Special Offer: 30% Discount for Quality Digest Readers .*

"The Zero Defects Option" How To Get Your People To Do Things Right.
"How To Run a Zero Defects Program" Implement a ZD Quality Improvement system.
Two PowerPoint Presentations:
    "Quality and You" for Employee Orientation.
    "Quality is an Option" a  Management Seminar.

*Offer ends without notice.

The Book
This is the only book that correctly explains the Zero Defects Concept and gives you the Seven Principles of Defect Prevention that make it work. Every leader in you company should have their own copy.

Error Don't Just Happen
Errors are caused. Once you understand the three reasons people make mistakes, you can attack the cause and eliminate the error -- forever. 

You Can Do It
If you know how to produce defect-free work most of the time, you can do it all of the time. Why not? However, if you don't know how to produce defect-free work, no book can help you. Zero Defects can't fail unless management fails. No special training is needed to run a Successful ZD project.

The Price
The full price for both books and PowerPoint presentations is Only $59.00 plus postage. However, Quality Digest reader, you get a 30% discount. Your price: Only $41.30 plus postage. If this package helps you eliminate just one defect, you will have made a profit.  You don't have any $41.30 defects; they all cost more. Order Today and get started preventing defects.

August Bonus: A free copy of a new book, "ZD Success." This book was written especially for the first-line supervisor--that person who sets the performance standard for  others doing work. Delivered on CD with your order.

Ordering Information - Order Now!

What Defect Prevention Means 
The defect that is prevented doesn't need to be corrected, explained, or paid for.
Zero Defects is perfect for your business. No need to send someone off for special training or to add expensive staff. Everything is there now - just waiting for you to use it. Quality will start to improve on day one! Order "The Zero Defects Option" and get started now.

Perfect for Small Business.
 Zero Defects doesn't add work; it makes your work easier. Good management and enthusiastic workers will produce defect-free work. 
Once you understand the Zero Defects Concept and follow the Seven Principles of Defect Prevention, the Quality of your product or service will improve. You won't be paying for Scrap and Rework; that money will go to profit. It's easier to increase profit by preventing defects than by increasing sales.

Improved Morale
Your people will be happier when they understand what is expected of them, and that their work is important. When Quality is important, their job is important. Implementing Zero Defects makes every job important and  improves morale. Zero Defects will affect every person in your company.

What Readers Say
"The Zero Defects Option is making an impact. It's easy to read and clearly explains the Zero Defects concept of defect prevention. No romance, no funny stories; it's all business. The Seven Principles of Defect Prevention alone make it worthwhile." 
Read what more readers say. 

Gimmicks Don't Work

Producing defect-free work doesn't depend on some gimmicky program or even technical advances. Quality is about people and how they think about their job, their ability, and their workplace. This book gives you Seven Principles of Defects Prevention that deal with the people-side of quality. These principles are in play if you realize it or not. 

Click HERE for Ordering Information

 

Keep reading. Here are the facts... down arrow

"The Zero Defects Option"
by Dave Crosby

Don't Live With Scrap, Rework, and Angry Customers

The Zero Defects Package:
"The Zero Defects Option."
"How To Run a Zero Defects Program"
"PowerPoint Presentations"

 Order Now
Regular Package Price: $59.00
 Plus $3.00 U.S. shipping. Orders received before 3:30PM CST mailed the same day. Late orders mailed next day.
30% Quality Digest Discount.* 

Your Wholesale  Price: ONLY $41.30

Everything for $41.30 Plus $3.00 shipping in USA-$6.00 Foreign

*(30% Discount ends without notice)

Additional Information
->Zero Defects vs. Six Sigma
->Money Back Guarantee
->About Dave Crosby
->Order Your ZD Package Now
->"How To Run a ZD Program"
->Send an e-mail to Dave Crosby.
->PowerPoint Orientation 
->Free Cpk Training software

 

 

The ONLY Book That Guarantees Your Quality Will Improve!

Is it worth the money"
If this package helps you prevent just one error, you're ahead! You don't have any $59.00 ($41.30) errors. They all cost more; much more.
Order Your Quality Improvement Package Now. 
You get real Defect Prevention Tools:
>
"The Zero Defects Option" How to get your people to do things right.
>"How To Run a Zero Defects Program." Plan, Implement, and Sustain a ZD Program.
>
Two PowerPoint Presentations on CD - Orientation for worker and brief management
>The Quality Index Rater - a 20-point audit of your quality system. 
>Fifty-nifty ideas to help you sell Quality to your employees and your customers. 
>Mottos and Slogans to help you develop your own. 
>Free support via email.
Is this package worth the money? If you implement the Zero Defects idea, you will save thousands of dollars now wasted as scrap, rework, and warranty costs. If the ZD package helps you prevent just one error, you've made a profit.

  Click Here to order your Quality Improvement Package

*Special 30% discount Wholesale offer $41.30 plus postage. 

The Zero Defects Option ISBN-13 978-0-9802192-0-3 
Perfect Paperback: 100 pages 
How To Run A Zero Defects Program ISBN-13 978-0-9802192-2-7
PDF on CD
Publisher: The Crosby Company
Language: English
Library of Congress Number: 2007909968
Bulk orders: Contact Dave Crosby davecrosby@wildblue.net

 

Copyright© MMX  The Crosby Company P.O. Box 188 Wedron IL 60557